Terms of Use
Terms and Conditions
Payment for online orders will be charged at the time that the order is fulfilled. There will be a pre-authorized charge of a $1.00 charged at the time, payment was submitted. This pre-authorized charge will drop off within 24-48 business hours. Payment may take up to 48 hours to appear on your statement as it may take 24-48 hours to fulfill an order. *Orders may take longer during 'rush', for special orders, or for backordered items.
If the New/Used condition requested is not available, we may substitute your selection with a different condition. This could change the final total of your order.
Items not available at the time of processing may be placed on back-order.
Payment for back-ordered items will be processed at the time of fulfillment of the back-order items.
A notification will be sent out as soon as the back-ordered items are re-stocked.
Financial Aid Charges Guidelines
In accordance with state and federal regulations, any charges applied to a student’s account before the official census date of the term will be limited to tuition, mandatory fees, and the cost of required books, course materials, and other necessary supplies directly related to the student’s registered courses.
These charges must be for items essential to the successful completion of the student’s enrolled classes.
We are happy to accept returns for items purchased online through the NTCC Bookstore, must have prior return authorization.
All return requests must be submitted prior to the return deadline (see Refund Policy for complete details).
To obtain return authorization, please email us at
bookstore@ntcc.edu.
Any items not picked up by the end of the refund deadline will be ineligible for refund.
In order to receive a full refund for items that are being returned via mail, packages must be postmarked by the return deadline.
Please note that the original cost of shipping will not be refunded unless prior authorization has been given, for the shipping charge.
The item must follow all requirements of in-store returns (see Refund Policy below). Return package must include original receipt of purchase,
all tags and original packaging, and all items must be in original, resalable condition.
Customers are responsible for the return shipping, unless it is due to the error of the NTCC Bookstore and proper authorization has been obtained.
If the error is due to the NTCC Bookstore, a shipping label will be provided.
NTCC Bookstore is not responsible for any items lost or damaged in transit.
Refund Policy
Refunds can only be given in the method originally used for purchase.
If the original method is not available, refunds may be transferred to a store credit account, with approval of the Store Manager.
General Merchandise
Items in original, unopened packaging, and with tags still attached, may be refunded or exchanged within thirty days of the original purchase date -- EXCLUDING textbook/course material(s).
Course Materials
This includes, but is not limited to: textbooks, iclickers, access codes, lab kits, and course readers.
These items, in resalable condition, may be refunded with receipt only by the dates listed on our refund policy posted on our website or attached to your receipt.
Items purchased after this date are final, after 48 business hours. Online students have 48 business hours from the delivery date.
Returns must be post-marked by the final day of the return date. Shipping fees are to be covered by the student.
NTCC Bookstore is not responsible for any items lost or damaged in transit.
Open or used computer software and access codes are non-returnable.
Used books, and new books in original packaging, can be returned for full purchase price before the return deadline. Any new books returned out of their original packaging or no longer in 'new' condition will be refunded at a used book value (subject to manager approval). Any 'new' condition textbook rental returned with a rental sticker will be charged a 30% restocking fee.
Any returns falling outside of the above stated returns policy are INELIGIBLE for refunds, but may be sold back under the book buyback policy (excluding rentals).