Terms and Conditions

Payment for online orders will be charged at the time that the order is fulfilled. There will be a pre-authorized charge of a $1.00 charged at the time, payment was submitted. This pre-authorized charge will drop off within 24-48 business hours. Payment may take up to 48 hours to appear on your statement as it may take 24-48 hours to fulfill an order. *Orders may take longer during 'rush', for special orders, or for backordered items.

If the New/Used condition requested is not available, we may substitute your selection with a different condition. This could change the final total of your order.

Items not available at the time of processing may be placed on back-order.
Payment for back-ordered items will be processed at the time of fulfillment of the back-order items
A notification will be sent out as soon as the back-ordered items are re-stocked.

We are happy to accept returns for items purchased online through the NTCC Bookstore, must have prior return authorization. 
All return requests must be submitted prior to the return deadline (see Refund Policy for complete details).

To obtain return authorization, please email us at

Any items not picked up by the end of the refund deadline will be ineligible for refund.

In order to receive a full refund for items that are being returned via mail, packages must be postmarked by the return deadline. 
Please note that the original cost of shipping will not be refunded unless prior authorization has been given, for the shipping charge.

The item must follow all requirements of in-store returns (see Refund Policy below). Return package must include original receipt of purchase,
all tags and original packaging, and all items must be in original, resalable condition.

Customers are responsible for the return shipping, unless it is due to the error of the NTCC Bookstore and proper authorization has been obtained.
If the error is due to the NTCC Bookstore, a shipping label will be provided.
NTCC Bookstore is not responsible for any items lost or damaged in transit.

Refund Policy

Refunds can only be given in the method originally used for purchase. 
If the original method is not available, refunds may be transferred to a store credit account, with approval of the Store Manager. 

General Merchandise

Items in original, unopened packaging, and with tags still attached, may be refunded or exchanged within thirty days of the original purchase date -- EXCLUDING textbook/course material(s).

Course Materials

This includes, but is not limited to: textbooks, iclickers, access codes, lab kits, and course readers. 
These items, in resalable condition, may be refunded with receipt only by the dates listed on our refund policy posted on our website or attached to your receipt. 
Items purchased after this date are final, after 48 business hours. Online students must have their
Returns must be post-marked by the final day of the return date. Shipping fees are to be covered by the student. 
NTCC Bookstore is not responsible for any items lost or damaged in transit.

Open or used computer software and access codes are non-returnable.

Used books, and new books in original packaging, can be returned for full purchase price before the return deadline. Any new books returned out of their original packaging or no longer in 'new' condition will be refunded at a used book value (subject to manager approval). Any 'new' condition textbook rental returned with a rental sticker will be charged a 30% restocking fee.

Any returns falling outside of the above stated returns policy are INELIGIBLE for refunds, but may be sold back under the book buyback policy (excluding rentals).

Rental Terms and Conditions​​

1. I am least 18 years of age.

2. I am entering into a Textbook Rental Agreement with the NTCC Bookstore of my own free will.

3. I understand that the materials rented to me are the property of NTCC Bookstore.

4. I will return the rented materials to NTCC Bookstore in good
condition on or before the rental return deadline. See return policy for more information.

5. I am fully responsible for the condition of materials rented to me,
and for payment of fees and replacement costs if rented materials are lost,
stolen, or returned in unacceptable condition. Unacceptable condition
includes, but is not limited to: water damage, missing or torn
pages/materials, spine damage, and excessive highlighting or writing. The
Cal Student Store will decide what is considered unacceptable at the time
the rented materials are returned.

6. I may return rental materials by mail. However, all items must be
postmarked by the rental return deadline and tracking information must be
provided to the NTCC Bookstore. I understand that the NTCC Bookstore
is not responsible for items lost or damaged in shipping, nor are they
responsible for the cost of shipping.

7. I allow the NTCC Bookstore to remind me via email and/or text
message of the rental return deadline. However, I understand that NTCC Bookstore is not responsible for reminding me of the rental return deadline. Lack of notification is not a valid reason for not returning
rented materials.

8. LATE RETURN: If I return the rental materials after the rental return
deadline, I authorize NTCC Bookstore to charge the following Late Return
Fees: $10 for each week past the rental return deadline until late returns
are no longer acceptable.

​9​. FAILURE TO RETURN: If I fail to return the rented materials by the
rental return deadline, or return them in damaged or unsalable condition, I
authorize NTCC Bookstore to charge the following "Non-return Fees" to my
credit card or debit card listed below: (1) Full retail of the new book
price* plus (2) a processing fee of $10.00.

*New book price is based on the new book price at time of rental return.
I will not cancel or exceed the purchasing limits of the credit or debit
card above until the rented textbooks are either returned to NTCC Bookstore or the Non-return Fees are paid. 
If the credit or debit card is declined the patron account will be suspended and sent to a Third Party
Collection Agency. I will be responsible for paying all Collection Fees
assessed by the Third Party Collection Agency. NTCC Bookstore will make
reasonable efforts to process transactions in a timely manner. I agree not
to hold NTCC Bookstore responsible in the event NTCC Bookstore does
not credit or debit my credit or debit card for a period of time due to
circumstances beyond its control. NTCC Bookstore makes no guarantees
regarding the processing time for charges.

I agree, in order for NTCC Bookstore to service my account or to collect
any amount I may owe, unless otherwise prohibited by applicable law, NTCC Bookstore or 
a designated Third Party Collection Agency are authorized
to (i) contact me by telephone at the telephone number(s) in the patron
contact account information I am providing, including wireless telephone
numbers, which could result in charges to me, (ii) contact me by sending
text messages (message and data rates may apply) or emails, using any email
address I provide and/or (iii) methods of contact may include using
pre-recorded/artificial voice message and/or use of an automatic dialing
device, as applicable. I also agree, if my rental is eligible to be
returned to NTCC Bookstore, I will still be liable for a service fee
assessed by the Third Party Collection Agency.

I have read this disclosure and agree that the Lender/Creditor may contact
me as described above.